Shipping policy

Thank you for shopping with us! Please review our shipping policy below to ensure a smooth experience with your order.

Address Accuracy

It is crucial that you provide a correct shipping address during checkout. Once your order has shipped, we cannot make any changes to the shipping label. If your address is incorrect and your package is returned or lost, you will be responsible for the cost of a new shipping label.

Shipping Carriers

We primarily use USPS for our shipping needs. While we strive to provide reliable and timely service, we are not responsible for any errors made by USPS once your package is in their possession.

Lost or Stolen Packages

If your package is lost or stolen after it has shipped, you will need to file a claim directly with USPS. We are unable to assist with lost claims and recommend keeping track of your tracking information for reference.

Shipping Costs and Delivery Times

Shipping costs will be calculated at checkout based on your location and selected shipping method. Delivery times may vary based on the shipping carrier and your location. Please allow extra time for holidays and peak seasons.

Contact Us

If you have any questions about your order or our shipping policy, feel free to reach out to us at hi.mundoanimal@gmail.com.

Thank you for your understanding and support!